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Desktop Engineer

Desktop Engineer

*Note to recruiting managers: the sample job description below can easily be customised and advertised on JobStreet. You may use other job titles in place of Desktop Engineer, you can find them by searching for similar roles on jobstreet.com.sg. Feel free to change the job specifications to meet your specific hiring needs.

With decades of industry knowledge, <company name> provides top-notch IT solutions to companies of all sizes and industries in <country>. We pride ourselves in making things as simple as possible for our clients to grow their business. Our support team is hiring desktop engineers to support our operations in <location>.

Responsibilities

  • Desktop support in hardware and software

  • Log incident and service requests via email and phone

  • Coordinate with different teams (including vendors) to resolve issues properly

  • Track, follow up and close cases within agreed SLA

  • Implement best practices, like First Call resolution, to improve efficiency

  • Basic server and network equipment support

  • Monitor queue and routing tickets

  • Undergo training for new systems and procedures

  • Manage hardware and software distributed to employees

  • Provide feedback for continuous improvement

Requirements

  • Minimum <number> years of experience in end user support

  • Keen knowledge of desktop operating systems

  • Knowledge of <programming language 1> and <programming language 2>

  • Proficient in <coding language 1> and <coding language 2>

  • Understanding of API Design Principles and Requirements

  • Fluent in spoken <language 1> and <language 2>

  • Patient and pleasant personality

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